F.A.Q.

Contact Us:

• Email Ulteriormotive888@gmail.com with any questions or inquiries.

Washing/Drying:

• Washing Instructions - We recommend hand washing or machine washing on a gentle cycle with similar colors using cold water. Use a mild, eco-friendly detergent to maintain the quality and color of your garments.
• Drying Instructions - Avoid using a tumble dryer. Instead, lay flat or hang to air dry. This method helps preserve the fabric integrity and color. Iron on low heat if necessary, and do not bleach.

Shipping/Tracking:

• Processing Time - Orders typically process within 1-3 business days. During peak periods, processing times may extend slightly.
• Shipping Methods - We offer standard and express shipping options. Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days. ALL ORDERS WILL BE SHIPPED WITHIN 2 WEEKS UNLESS OTHERWISE STATED
• Tracking Your Order - Once your order is shipped, you will receive an email with a tracking number. Use this number on the carrier’s website to track your order in real-time.

Returns/Damages:

• Return Policy - No returns or exchanges unless management approved
• Damaged Items - If you receive a damaged item, please contact us within 7 days of delivery. Provide photos of the damage, and we will arrange for a replacement or refund as quickly as possible. To initiate a damage or return claim please email ulteriormotive888@gmail.com and allow up to 72 hours for a response.